Questions & Answers
- What is your return policy?
Returns are welcome on a case-by-case basis. Returns will not be granted for items that do not fit or are the incorrect size, so please check the itemís measurements prior to checking out. Returns may be made in the case of handling error (you ordered one size but we accidentally shipped out another or if we ship out a different color than requested) or if the itemís actual measurements are grossly different than the ones posted. In the event of a return, the customer is responsible for any shipping fees associated with mailing the item(s) back to KawaiiClothing, and all items must be unworn and in their original packaging with tags attached.
- Can I pay for my items any other way than through PayPal?
No. We use PayPal to process all payments to ensure that customerís credit card information remains secure. By processing payments through PayPal, your credit card and banking information is never stored on KawaiiClothing.com, and nobody at KawaiiClothing will ever see that information.
- What methods of payment do you accept?
Payment may be made by credit card, debit card, direct funds bank transfer, or echeck via PayPal.
- I paid for my order with an echeck. How long until my package is shipped out?
If paid for by echeck, payment must clear before products will be shipped out. Echecks usually take between seven and ten days to clear. Items purchased will be put on hold until the echeck clears, and if for any reason an echeck does not clear, you will be contacted and given seven days to respond with an alternative payment before products are taken off hold and restocked.
- Are the clothes pictured in any way different than those in stock?
No. What you see is what you get!
- Are the accessories included?
Unless otherwise stated on the product page, pictured accessories are not included with clothing items.
- How long will it take to receive my items?
Packages are shipped out 1-2 days after receiving cleared payment. Shipping times may vary but generally packages take between 2-3 days to arrive in the continental US.